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Stop the Shockwave Flash Chrome crash

  • Začetnik teme Angelus
  • Datum pokretanja


You almost certainly have two versions of Flash running at the same time. They tend to trip over each other. I know; I've suffered from that same problem myself.

Here's the problem: Chrome comes with its own version of Flash. In addition, you may have another Flash installation, downloaded from Adobe or bundled with your computer. The trick is to turn one of them off.

To do that, click Chrome's address bar (where you type a URL) and type chrome://plugins.


This brings you to Chrome's Plug-in page. Take a look at the listing for Adobe Flash Player. If it says "(2 files)" right after the name, there's your problem.

Click the Details link near the upper-right corner of the browser window. You'll see two .dll files listed, each with a considerable amount of information, most of which you can ignore.

You can see which Chrome is which by checking the location field. Chrome's built-in version will be in your Appdata Chrome folder. The path will look something like C:\Users\yourlogon\AppData\Local\Google\Chrome\User Data\PepperFlash\11.9.900.117\pepflashplayer.dll.

Adobe's version will be in the Windows folder. The path will be something like C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_11_9_900_117.dll.

Each of them has a Disable link, and you need to click one of those. But which one? As near as I can tell, it doesn't matter. I disabled Adobe's. So far, no problems.


If this fix doesn't work for you, uninstall and reinstall Flash. If that doesn't work, try disabling some extensions and see if that helps. To do that, go to chrome://settings, and click on Extensions on the left.


Many people use Google’s Chrome web browser for surfing the Internet because it’s fast, stable and generally reliable. However, quite a few users have a problem with Adobe’s Shockwave Flash plugin for the browser. It’s likely not a Google problem, but an Adobe one. The software maker has dealt with numerous security issues with Flash, Reader and their other apps. This isn’t a security hole, but simply a problem with the extension crashing and causing Chrome to have problems of unresponsiveness.

Generally a web page or tab will freeze and be followed by a message under the menu bar stating that “Shockwave Flash has crashed”. This can also be followed by a popup from Chrome asking if you want to close “unresponsive tabs”. It’s annoying and slows the browser to a crawl.


Fortunately, there is a fix for this common problem that is fairly simple for even a beginner user to handle. It may not solve all of Adobe’s woes, but it should at least stop the plugin crash that ruins so many browsing experiences.

To get started, open Chrome and click in the address bar. Type “about:plugins” to open a page that will display all of the installed plugins. Scroll down to find the Flash plugin and pay attention to if there is more than one version installed. If you notice multiple versions then this is causing your problems.


If you find multiple versions of the plugin installed then click the “+” toggle to expand the entries for the plugin. Now, disable Chrome’s internal Flash installation which is located in Chrome’s AppData folder. You will need to restart the browser for the change to take effect.

This may not fix every Shockwave Flash problem, and some of you may find only one version installed. Hopefully, this will fix the issue for the vast majority of users.


These days where Chrome is concerned, things are getting a little tricky because the Adobe Flash player used in Chrome is now integrated within Chrome itself. This means that uninstalling Flashfrom Control Panel or using the Flash Player Uninstaller tool will have no effect on Chrome’s Flash Player. You will either need to remove and reinstall Chrome completely or wait until there is an update in which case the Flash plugin component will get updated at the same time.

However, there is a workaround which can force Chrome to use the standard Flash Player by disabling the integrated plugin meaning you can update, remove, or reinstall as normal.

1. Type chrome://plugins into the Chrome address bar.

2. Click on Details at the far right to expand the list and look for a section entitled Flash in which you might have 1, 2 or possibly 3 dll files listed.

3. Look at the Location of each of these files and click the disable link for gcswf32.dll and pepflashplayer.dll too if you have it. Both files should have Google\Chrome\Application\ in the path and come from the Users folder.


If you also have a DLL located in C:\Windows this is the standard Flash Player and you can leave it enabled and try to see if Flash works now Chromes own player is turned off. If it still doesn’t work then follow the steps to reinstall a new version of the Flash Player. If you don’t have a Flash DLL with a location in C:\Windows, simply follow the procedure to install the Flash Player.

Uninstall And Reinstall Flash Player
Instead of uninstalling flash player from Control Panel, I’d suggest you to use the official uninstaller provided by Adobe. There is one version of Adobe Flash Player uninstaller for Windows, and a few different ones for Mac. Before running the uninstaller, make sureyou’ve closed all your web browsers, any games and also instant messenger programs such as Yahoo Messenger and Windows Live Messenger because the uninstaller cannot remove files currently in use. Click Yes when asked to confirm if you want to uninstall Adobe Flash Player and click Close.

Once you’ve finished uninstalling Adobe Flash Player, now download the latest version of Flash Player from the link below.


This page will let you manually select what operating system you are on and what browser you are trying to install the latest Flash Player for. Choose your operating system from the dropdown in step 1, and for Windows choose “Flash Player for other browsers” in step 2. Make sure to untick the adware option and click the button to download.


When the download has completed, again close any web browsers and instant messengers that are currently running, then run the installer.

Now you should have no problems in viewing videos that requires Flash Player. If it still didn’t work, just restart your computer after the flash update. Chrome users can continue to use this Flash Player until the next Chrome update where you can try again from the chrome://plugins page by enabling the internal version if you wish. If not, just carry on using this separately installed version.