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Leading a Customer-Centric Culture by Jeff Toister Training

Član
Učlanjen(a)
31.12.2011
Poruka
5.057
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Leading a Customer-Centric Culture by Jeff Toister

What do great companies have in common? Great customer service. In this short course, discover how to chart your team on a course to a customer-centric culture.
Jeff Toister discusses how to set a direction, create mile markers, and course correct when things get off track.
Leading a Customer-Centric Culture
Cultivating a customer-focused culture
Providing clear direction
Using mile markers
Needing course corrections
Conclusion

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