CBT Nuggets - ITIL v3 Foundation Training

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31.12.2011
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CBT.Nuggets ITIL v3 Foundation COMPLETE with Updates 1-20 | Size 529.34 MB


The original CBT Nuggets ITIL v3 Foundation release 1-15 videos. This includes the last 5 video updates.
Video 1: Introduction to ITIL|10:47
Video 2: IT Infrastructure Library|27:13
Video 3: IT Service Management Concepts|31:47
Video 4: Service Desk Support|26:56
Video 5: Incident Management|31:25
Video 6: Problem Management|27:15
Video 7: Change Management|34:10
Video 8: Release Management|30:35
Video 9: Configuration Management|32:38
Video 10: SLA Management|24:21
Video 11: IT Services Financial Management|35:46
Video 12: Capacity Management|24:36
Video 13: Availability Management|36:32
Video 14: IT Service Continuity Management|33:59
Video 15: IT Security Management|25:28
Video 16: Introduction, Service Lifecycle and Service Strategy|40:00
Video 17: Service Design|39:57
Video 18: Service Transition|39:50
Video 19: Service Operation|34:28
Video 20: Continual Service Improvement|18:37

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