Re: Re: TomTom: TomTom maps for Serbia - Error in Belgrade TomTom Map - Pionirska Road
Reference Number: 160719-002257
Dear
Mr Bhavesh,
Now you can see that with my email address
srba@yahoo.com associated navigacion device (picture "
My Account")
TomTom app for Android,
tomtom GO Mobile, App version
1.11 release/1.11 (1555), Map version
970.7464 (Eastern Europe). Please, would you like to see picture in attachment "
App version & Map version".
I'm from my application sent Report that Pionirska Roud is ONE-WAY, picture "
One-Way Direction.
Direction begin from approximately coordinates (
44.76868N, 20.43834E) and ended at coordinates (
44.76364N, 20.43223E) degree.
Also,
I repeat my PHOTOS I made on point "
A Begin One-Way" and point "
B End One-Way". Photos with same names "A Begin One-Way" (traffic sign at photo:
ONE-WAY DIRECTION) and "B End One-Way" (traffic sign at photo :
BLOCK DIRECTION).
In attachment also are pictures with two
TEST routes : from C to D (picture "
Route from C to D") and from D to C (picture "
Route from D to C").
Address at
C is Pionirska street 32, at
D is Kneza Viseslava street 88.... These addresses are at pictures in attachment.
As you see, boath TEST routes are same.
That is not correct. Road Pionirska is
ONE-WAY Road with directions which is shown at picture "
One-Way Directions".
ONE-WAY part of Road Pionirska you can see on my videofrom 7:52 to 9:44
I hope that you find now these data are sufficient to correct errors in your TomTom map in Belgrade.
Best regards,
Srboljub Kuzmanovic
Belgrade
Serbia
P.S. In attachment I send to you four pictures from
Sygic GPS android navigation (as RAR file)
which use same TomTom Maps. As you see, the same error is repeated !
Reference Number:
160719-002257
Recently you contacted us at TomTom Customer Care. Here is a summary of your request. You can find our response below.
Bhavesh G. (UK), 26/07/2016 03.03 PM
Dear Mr Kuzmanovic,
This is Bhavesh again from TomTom Customer Care Team following up with you. Thank you for your response.
I have checked and found that no device is linked to your account (
srba@yahoo.com). Can you please provide me with the name of TomTom device you have and also the map version installed on the device.
To check the map version on your device, please refer the steps mentioned on the link below :
Finding the software and map version on your navigation device
Looking further to hear from you.
With Kind Regards
Bhavesh G.
The TomTom Customer Care Team
Click here to reply
After 3 days your incident will be automatically set to Answered. However, should you need to update us, you can still reply to the incident within 28 days.
Srboljub Kuzmanovic, 26/07/2016 01.01 PM
Reference Number: 160719-002257
Dear Mr Bhavesh, Sorry but I have to re-send my Email because there is no answer. Maybe you did not see because it was the weekend.
With kind regards, Srboljub Kuzmanovic Belgarde, Serbia.
My previous Email with attachments :
Thank you that you want together with me fix TomTom map in Belgrade. Yes, road Pionirska in Belgrade (Serbia) is ONE-WAY ROAD. In TomTom map is now a two-way road. But, it's wrong. This road is ONE-WAY. Maximum speed is 50km/h, paved.
Direction as in the attached pictures. ONE-WAY part of road PIONIRSKA has coordinates approximately : START : 44.76868 N, 20.43834 E END : 44.76364 N, 20.43223 E The shape and position of the road you can see in the pictures "Road without zoom" and "Road with zoom". ONE-WAY part of ROAD you can see on my video
from 7:52 to 9:44 I hope you find these the data are sufficient to correct errors in your TomTom map in Belgrade. Best regards, Srboljub Kuzmanovic From:
TomTom Support Team To:
srba@yahoo.com Sent: Friday, July 22, 2016 4:33 PM Subject: TomTom: TomTom maps for Serbia - Error in Belgrade TomTom Map - Pionirska Road is ONE-WAY [Incident: 160719-002257]
==================== image File Attachment ====================
Road With zoom.jpg, 57531 bytes, Added to incident
==================== image File Attachment ====================
Road Without zoom.jpg, 101394 bytes, Added to incident
==================== image File Attachment ====================
ONE-WAY End.jpg, 177230 bytes, Added to incident
==================== image File Attachment ====================
ONE-WAY Start.jpg, 159994 bytes, Added to incident
Srboljub Kuzmanovic, 22/07/2016 11.16 PM
Reference Number: 160719-002257
Thank you that you want together with me fix TomTom map in Belgrade. Yes, road Pionirska in Belgrade (Serbia) is ONE-WAY ROAD. In TomTom map is now a two-way road. But, it's wrong. This road is ONE-WAY. Maximum speed is 50km/h, paved. Direction as in the attached pictures. ONE-WAY part of road PIONIRSKA has coordinates approximately : START : 44.76868 N, 20.43834 E END : 44.76364 N, 20.43223 E The shape and position of the road you can see in the pictures "Road without
zoom" and "Road with zoom".
ONE-WAY part of ROAD you can see on my video
from 7:52 to 9:44
I hope you find these the data are sufficient to correct errors in your TomTom map in Belgrade.
Best regards, Srboljub Kuzmanovic
==================== image File Attachment ====================
Road With zoom.jpg, 57531 bytes, Added to incident
==================== image File Attachment ====================
Road Without zoom.jpg, 101394 bytes, Added to incident
==================== image File Attachment ====================
ONE-WAY End.jpg, 177230 bytes, Added to incident
==================== image File Attachment ====================
ONE-WAY Start.jpg, 159994 bytes, Added to incident
Bhavesh G. (UK), 22/07/2016 03.33 PM
Dear Mr Kuzmanovic,
Thank you for contacting TomTom Customer Care Team. My name is Bhavesh and I am happy to help you.
The reference number for your query is 160719-002257.
I understand the Road Pionirska in Belgrade (Serbia) is ONE-WAY ROAD but its direction is wrong in TomTom Maps and you have tried reporting through Map share but you get an error message.
Apologies for the inconvenience this may have caused. Please be assured that I will put my best efforts to assist you.
I have escalated your case for investigation. I will update you immediately as soon as I receive an update about your case.
Please let me know if you have further questions in the meantime.
With Kind RegardsBhavesh G.The TomTom Customer Team
Click here to reply
If you have any further questions you can update us by replying directly to this email, or you can click here to reply using our online form. Alternatively you can find your answer on our support website
http://www.tomtom.com/support. You can also ask questions and find answers from other TomTom customers on the Discussions forum:
http://discussions.tomtom.com/
After 3 days your incident will be automatically set to Answered. However, should you need to update us, you can still reply to the incident within 28 days.
Administrator, 22/07/2016 11.32 AM
Dear Mr/Ms ,
We apologize for not yet having responded to your email dated 19/07/2016 05.45 VM.
We will get back to you as soon as possible and apologize for the delay in answering your query.
Thank you for your patience and best regards,
Your TomTom Support Team
Srboljub Kuzmanovic, 19/07/2016 09.46 AM
Hello,
Because is more better proof with my pictures, I have to repeat. Road Pionirska, Belgrade (Serbia) is ONE-WAY ROAD . The correct direction is shown in Picture " Pionirska ONE-WAY ". Direction FROM A to B . Please, can you see photo " Position A (1) " from postion A. You can see sign ONE-WAY . On the photo " Position B (1) " you can see signs " No right turn " and " Direction is not allowed " (" Block road "). Photos B (2 ) and B (3 ) from same lokation. Photos A (2 ) and A(3) shows the quality and
the shape of the road. Please, can you change your map because this ERROR exists in the map for Sygic navigation (srb_ta_2016.03) and iGO navigation (Serbia_TomTom_2016.03) . NOTE : This error exists in all versions of TomTom maps for 2015.
Best regards Srboljub Kuzmanovic dipl electronic engineer Belgrade Serbia
P.S. Attachment picture
Road is ONE-WAY [Incident: 160719-002257]
==================== image File Attachment ====================
Position B (3).jpg, 888999 bytes, Added to incident
==================== image File Attachment ====================
Position B (2).jpg, 1208911 bytes, Added to incident
==================== image File Attachment ====================
Position B (1).jpg, 1017206 bytes, Added to incident
==================== image File Attachment ====================
Position A (3).jpg, 809284 bytes, Added to incident
==================== image File Attachment ====================
Position A (2).jpg, 953401 bytes, Added to incident
==================== image File Attachment ====================
Position A (1).jpg, 733147 bytes, Added to incident
==================== image File Attachment ====================
Pionirska ONE WAY.jpg, 263336 bytes, Added to incident
Srboljub Kuzmanovic, 19/07/2016 09.40 AM
Hello,
Because is more better proof with my pictures, I have to repeat.
Road Pionirska, Belgrade (Serbia) is ONE-WAY ROAD.
The correct direction is shown in Picture "Pionirska ONE-WAY". Direction FROM A to B. Please, can you see photo "Position A (1)" from postion A. You can see sign ONE-WAY. On the photo "Position B (1)" you can see signs "No right turn" and "Direction is not allowed" ("Block road"). Photos B (2) and B (3) from same lokation. Photos A (2) and A(3) shows the quality and the shape of the road.
Please, can you change your map because this ERROR exists in the map for Sygic navigation (srb_ta_2016.03) and iGO navigation (Serbia_TomTom_2016.03). NOTE : This error exists in all versions of TomTom maps for 2015.
Best regards
Srboljub Kuzmanovic
dipl electronic engineer
Belgrade
Serbia
P.S. Attachment picture
Administrator, 19/07/2016 05.45 AM
The following answers might help you immediately. Answers open in a separate window.
Answer Link:
How can I report a map error?
Answer Link:
How do I use Map Share on my TomTom app for iPhone?
Answer Link:
What types of changes can I make using Map Share?
Answer Link:
Why do I sometimes find map errors?
Answer Link:
What is the Map Share Reporter and how do I use it?
Srboljub Kuzmanovic, 19/07/2016 05.45 AM
Hello. I've tried several times to edit TomTom map in Belgrade (Serbia) and to inform you that the way of Pionirska street is wrong. This road is ONE-WAY. The direction is drawn on first picture, TT 4.jpg. But I got the message (second picture, TT 5.jpg): "Sorry, we cannot accept reports in this country". Why ? It is big mistake in your map. Please can you see picture No. 3, TT 6.jpg (from Google Street View). If necessary, I can make a photo !
Please, can you answer me. Thanks in advance. Best regards !
Srboljub Kuzmanovic
dipl electronic engineer
Belgrade
Serbia
